Order Issues

Why can I see two transactions on my bank statement?

Double or pending charges on your bank account or credit card do not necessarily mean that you have been charged twice.

Authorization hold (also called card authorization, preauthorization, or preauth) is the banking industry practice of authorizing electronic transactions made with a debit card or credit card, and holding the balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off" and makes the balance available again.

For debit cards, authorization holds can fall off the account from one to five days after the transaction date, depending on the bank's policy.For credit cards, holds can last as long as 30 days, depending on the issuing bank.

Which currencies can I shop in?

Our customers have the option to check out in four currencies as mentioned below. Please look for a currency symbol at the top of the website to alter between.

- GBP

- USD

- AUD

- EUR

I've returned my order, when can I expect a refund?

Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we're not able to speed up this process. If the funds have not been released after 10 working days, please get in touch on one of the contact options below and we'll look into it further for you.

Credit or debit card - funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.

Paypal - the funds will be available immediately, please allow 3/5 days for us to process the refund.

Splitit - Please see the following link for all info relating to Splitit https://www.splitit.com/faq/

Klarna - If you've paid your full invoice, you'll receive a refund from Klarna within 5-10 working days for the items you returned. If you have any questions about your Klarna account, please see the following link https://www.klarna.com/uk/customer-service/

Gift voucher - this will be locked back on to your account within 72 hours.

The colour of the garment is different from what I seen online.

All the garments you see in our photos are the garments you will receive. From time to time there may be some discrepancies, this is usually due to the varying devices upon which the products are viewed.

I haven't received my tracking/order confirmation email.

We strongly advise our customers to check their junk folders and any other folders in their email inbox. Should you still be unable to locate the correspondence, get in touch, there may have been an error with the email address we have.

Can I cancel/amend my order after it has been placed?

We will do our best to accommodate these requests. The quicker you get in touch, the more chance we have of amending your order according to your wishes.

Help