Returns

What is your holiday returns policy?

Items purchased on or after November 25th will be eligible for return until January 17th. Our 30 day returns policy still applies for items purchased after December 17th.

Repeat returners

We offer a generous returns policy to make for a pleasurable online shopping experience. The number of returns made by customers is monitored, continued returns in breach of our terms and conditions may, at our discretion, lead to the closure of your account or future orders being refused.

If this applies to your account, we will be in touch.

Can I return sale and clearance items?

Returns on sale items are accepted, exchanges however will not.

Do I have to pay for return shipping?

You have pay for returns shipping for any item returned for a refund, exchanges are free. To find out how much a return will cost using our pre paid labels, visit us.ratandboa.com/pages/returns.

How long will it take for the funds to appear in my account?

Returns will be processed within 3 - 7 days of receiving your item.

Why haven’t I been refunded?

On occasion returned items may not have reached us, which is why we always recommend you ship your unwanted item(s) with a tracked delivery service.

We will do everything we possibly can to assist with this situation, please contact us to discuss this further on info@ratandboa.com

Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we're not able to speed up this process. If the funds have not been released after 10 working days, please get in touch on one of the contact options below and we'll look into it further for you.

Credit or debit card - funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.

Paypal - the funds will be available immediately, please allow 3/5 days for us to process the refund.

Splitit - Please see the following link for all info relating to Splitit https://www.splitit.com/faq/

Gift voucher - this will be locked back on to your account within 72 hours.

Will my postage be refunded?

We do not provide refunds for postage costs, unless otherwise stated.

What if I have received a faulty/wrong item?

If you have received a faulty or wrong item please contact a member of our team and they will be happy to help you resolve this.

I’ve lost my invoice, what should I do?

If you have misplaced the invoice that came with your order please always include your name, order number and contact details within your return parcel, where possible always include your order number.

What do I need to include in my return?

Please ensure you include a copy of your invoice with a clear note of which item(s) you wish to return where appropriate.

Failure to do so can cause delays in your refund being processed.

If you have been in contact with our Customer Service team please also include a copy of your conversation where necessary.

For international orders, please ensure you mark your parcel as “RETURNED GOODS”, with the country of origin marked as the UK - any charges will be deducted from customers refund.

What is your returns address?

Rat & Boa
Unit 10 Belasis Court
Belasis Business Park
Billingham
TS23 4AZ

What is your returns policy?

All Rat & Boa merchandise must be returned to our returns team within 30 days of receiving delivery of your parcel for a refund. Eligible returned items can be refunded via the original payment method or via store credit.

Exchanges will also be processed, only for different sizes however. Exchanges are shipped free of charge using our DHL Express.

Items must be returned in its original state with all tags still attached. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 30 day policy window will not be accepted.

Returns on sale items are accepted, exchanges however will not.

How do I make a return?

You have pay for returns shipping for any item returned for a refund, exchanges are free. To find out how much a return will cost using our pre paid labels, visit us.ratandboa.com/pages/returns.

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