How do I make a return?

To make a return, UK customers can use our easy returns portal here to generate a shipping label and we will collect from your home, work or an alternative address. International customers can send returns to the following address -

Rat & Boa
Returns Department
UNIT 18E MANOR WAY
BELASIS BUSINESS PARK
TS23 4HN
United Kingdom

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you are not using the returns portal, we always recommend you use a tracked delivery for your returned parcels, as we cannot be held responsible for any lost deliveries.

To use returns portal, you can book your collection online by clicking the link provided in our returns email. Simply enter your 10-digit waybill number located under the barcode of your printed returns label, review your details and select a convenient day and time for DHL to collect your parcel.

You can also book by phone by visiting dhl.com and selecting your country to find the relevant telephone number. Remember to quote our account number found in the returns email.