Merchandise must be returned to our returns department within 14 days of the delivery date for a refund. Merchandise must be returned in its original condition with all tags attached. Garments that are returned with signs of being worn or delivered to our returns department outside the 14 day window will not be accepted.
Items purchased on sale or items used with a promo code are strictly final sale. Postage costs are not covered by Rat & Boa.
Please allow 3-7 days for the refund to be processed. Make sure your name/order number is included or insert any paperwork if available. The returns address can be found on in your original package. Please make a note of your tracking details when returning your item/s to ensure your return is received.
Thanks for understanding, please contact us at firstname.lastname@example.org if you have any concerns.